Privacy Policy

NOW Locksmith ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the BC Personal Information Protection Act (PIPA).

By using our website www.nowlocksmith.ca or submitting a contact or quote request, you consent to the practices described in this policy.

1. Who We Are

NOW Locksmith
970 Burrard Street, Vancouver, BC V6Z 2R4
Phone: (778) 200-3058
Email: info@nowlocksmith.ca, nowlocksmiths@gmail.com
Website: www.nowlocksmith.ca

2. What Personal Information We Collect

We collect personal information only when you voluntarily provide it through our website contact or quote request forms. This may include:

• Name - to address you personally and identify your service request.
• Phone number - to call or text you regarding your request.
• Email address (if provided) - to follow up or send confirmation of your request.
• Service details - such as the type of locksmith service needed, your city or address, urgency level, and any notes you submit in the form.

We do not collect payment card information through this website. Any payments are handled in person at the time of service.

3. Why We Collect This Information

We collect personal information for the following purposes:

• To respond to your service inquiry or quote request.
• To schedule and provide locksmith services.
• To communicate with you about the status of your request.
• To follow up after service to ensure your satisfaction.

We collect only the minimum information necessary to fulfill these purposes. We will not use your personal information for any purpose other than those listed above without your prior consent.

4. We Do Not Sell Your Personal Information

NOW Locksmith does not sell, rent, trade, or otherwise transfer your personal information to third parties for marketing or commercial purposes. We will never sell your data.

5. Cookies and Analytics

Our website uses cookies and similar tracking technologies to understand how visitors use the site and to improve our services. This includes:

• Google Analytics / Google Tag Manager - we use these services to collect anonymous statistical data about website traffic, including pages visited, time on site, device type, and general geographic location. This data is aggregated and does not personally identify you.
• Google Ads (gclid) - if you arrive via a Google Ads link, a click identifier (gclid) may be recorded to measure the effectiveness of our advertising campaigns.
• Session cookies - used to maintain basic website functionality.

You may disable cookies in your browser settings at any time. Disabling cookies will not prevent you from using our website, though some features may be affected.

6. How We Store and Protect Your Information

Your personal information is stored in a secure cloud-based database. We implement reasonable administrative, technical, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction.

Access to your personal information is restricted to authorized personnel who need it to respond to your service request. We do not share your information with any third-party service providers other than as necessary to operate our website infrastructure.

While we take reasonable steps to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Typically:

• Service requests and contact form submissions are retained for up to 2 years for business record-keeping and potential follow-up.
• Website visit logs (analytics data) are retained for up to 12 months.

After the retention period, personal information is securely deleted or anonymized.

8. Your Rights Under PIPEDA and BC PIPA

You have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate or incomplete information.
• Request deletion of your personal information, subject to any legal retention obligations.
• Withdraw consent to the collection or use of your personal information at any time (though this may affect our ability to provide services to you).

To exercise any of these rights, please contact us using the information in Section 9 below. We will respond to your request within 30 days.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada or the BC Office of the Information and Privacy Commissioner.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page will indicate when the policy was last revised. We encourage you to review this page periodically.